If you want to return or exchange, you can start a return or exchange case in your account, or contact us within 7 days after delivery.
Email: service@chinanio.com

For orders containing both pre-order and in-stock items, the 7-day period begins when the last item is delivered.

Items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included.

Return and exchange shipping fees are both set at a default fee of $18. This fee will be the responsibility of the customer.

Please ensure your return package doesn’t contain any non-CHINANIO items. We won’t return accidental inclusions.
If an item doesn’t meet our return policy, we may refuse the refund and return it to you at your expense.

1. Approved returns can be refunded in one of the following ways:

   • Gift Card Refund: If you choose a gift card refund, we will deduct the $18 return shipping fee from your original amount. The refund will be issued to a CHINANIO gift card.

     Like this option? Perfect!

   • Original Payment Refund: Refunds will be processed after deducting a 10% restocking fee of the total order amount, as well as the $18 return shipping fee. The refund will be issued to your original payment method.

     Would you like a refund instead? Not a problem!

2. If you decide not to use store credit, we will deduct 10% of the total order amount as the return shipping fee, and the refund will be issued to your original payment method once we receive the returned item.

3. Original shipping fees are non-refundable.

Each item can only be exchanged once. The exchange shipping fee will be your responsibility.

Return processing may take up to 10 business days to complete.