If you want to return or exchange, you can start a return or exchange case in your account, or contact us within 7 days after delivery.
Email: service@chinanio.com

For orders containing both pre-order and in-stock items, the 7-day period begins when the last item is delivered.

Items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included.

For customer-initiated returns/exchanges (e.g., size doesn’t fit, style preference, change of mind), a flat USD $18 fee applies and is paid by the customer. For verified quality issues, CHINANIO covers the return and re-shipment costs.

Please ensure your return package doesn’t contain any non-CHINANIO items. We won’t return accidental inclusions.
If an item doesn’t meet our return policy, we may refuse the refund and return it to you at your expense.

1.All approved returns are refunded as CHINANIO Store Credit. The credit will be automatically added to your store account and can be used to deduct future orders.
2. If, after your refund is applied, the final paid amount on the order falls below USD $99 (our free-shipping threshold), we will deduct a USD $12 original shipping fee from the refund. Original Shipping Fees Original shipping fees are non-refundable.
***This policy is in place to prevent the misuse of returns, especially in cases of purchasing multiple items with the intent to return most of them.

Each item can only be exchanged once. The exchange shipping fee will be your responsibility.

Return processing may take up to 10 business days to complete.