Order & Delivery Terms

1. Order Placed: You receive an automatic email confirmation. This acknowledges receipt—not acceptance.
2. Fraud & Payment Check: We may run automated or manual verifications to protect cardholders and our community.
3. Allocation: Our system assigns items to the optimal warehouse— Hong Kong (Shenzhen) or New York—based on stock and distance.
4. Processing: In-stock items are prepared for dispatch within 72 hours. Pre-orders follow their individual production windows (7–25 days typical).
5. Handover to Carrier: A tracking number is created. Early scans can be sparse, particularly on cross-border legs.
6. Customs & Linehaul: For international routes, customs pre-clearance may occur. Duties/taxes are typically included (DDP) where supported.
7. Last-mile: Parcels are transferred to regional or national carriers for final delivery. You receive updates via email.
8. Delivered: Some destinations require a signature; some allow safe-drop authorization.

If you need to modify address or timing, see Section 16 for change policies after checkout.

• Working days: Monday–Saturday (excluding local public holidays)
• In-stock: usually dispatched within 72 hours
• Pre-sale: dispatched within 7–25 days depending on maker schedule

During peak seasons or rare stock audits, processing can extend. If an item becomes unavailable after you order, we will notify you and refund that item promptly.

We operate a multi-hub fulfilment model:

• Hong Kong (with Shenzhen operations): primary cross-border hub serving Asia-Pacific, Europe, Middle East, Africa, and the Americas when faster or more economical.
• New York: domestic hub for the U.S., also supporting Canada and neighboring regions when inventory is positioned stateside.
• United Kingdom (London): regional hub for the U.K. and selected European destinations, used for key designers and high-demand collections to shorten transit times and simplify returns.

Inventory placement reflects demand forecasting, seasonal collections, and partner-brand lead times. Routing is chosen to balance speed, cost, and reliability. As a result, U.S. orders may sometimes ship from Hong Kong or London, and non-U.S. orders may occasionally route from New York when this shortens timelines or reduces risk.

The table below provides typical business-day ranges from the moment your parcel is handed to the carrier. Customs, weather, and remote-area routing may extend delivery.

We work with DHL, UPS, FedEx, Royal Mail, New Zealand Post, Colissimo, and reputable regional partners. For cost-optimized international lanes, first-mile or linehaul may involve YunExpress or JCEX with handoff to your domestic postal or courier network.

• Scan Gaps: Export parcels may show “label created” or “in transit” without granular updates until they clear the next hub. This is expected.
• Multi-Tracking: Some networks issue a new local tracking ID upon entry; we aim to sync and email that automatically.
• Notifications: Depending on carrier, SMS/email updates may be available; carrier data rates may apply.

Accurate addresses are critical. Our system may standardize formats, but ultimate correctness rests with the purchaser. Before paying, please verify:

• Full legal name of recipient (no initials for countries that require national IDs)
• Local-language format where required by customs
• Apartment/suite number, building name, gate codes
• Valid phone number reachable during business hours

We may contact you for clarifications. Orders can be held until the address passes basic plausibility checks.

To speed delivery, we sometimes split orders across warehouses or as items become ready (especially when pre-orders are involved). If you prefer a single consolidated shipment—for gifts or coordinated deliveries—please tell Client Services promptly after checkout. Consolidation can delay dispatch until all items are available.

We ship DDP (Delivered Duty Paid) only. Any import duties that may apply are already included in the product price, you will not see a separate duties line, and you will not be asked to pay duties upon delivery.

The price you see and pay is duty-inclusive, but it does not include U.S. state sales tax on domestically shipped orders; sales tax may apply in certain states when shipping from within the United States (if it doesn’t apply in your state, no sales tax will be charged).

• South Korea: provide PCCC (personal customs code), recipient name in Hangul, and matching phone number.
• Brazil: provide CPF/CNPJ for imports; ensure it matches recipient records.
• Italy & Spain: carriers sometimes request Codice Fiscale / NIF for customs—have it ready.
• Saudi Arabia & UAE: detailed address + reachable phone required; delivery scheduling is common.
• United States: for certain high-value or special-category imports, customs may request IRS/EIN/SSN.

Requirements evolve. If your country mandates additional data, our team or the carrier may contact you to collect it securely.

We comply with international sanctions and export controls. We do not ship to embargoed regions or ship items restricted by law (e.g., unauthentic or fake items, hazardous materials, certain cosmetics in aerosol form, or products barred by local regulations). If an item is legally restricted in your jurisdiction, we will cancel and refund it.

If delivery fails due to incorrect address, inaccessible location, unreachable recipient, or repeated missed attempts, the parcel may return to origin or be abandoned by the carrier per local rules. CHINANIO is not obliged to compensate or reship in customer-fault scenarios. We will, however, help coordinate reattempts when feasible; you should also contact the carrier proactively.

Storage fees, re-delivery fees, or re-export costs (if any) are the responsibility of the customer when the failure arises from customer-side causes.

14.1 Late Parcels

Transit windows are estimates. Weather, customs, air-cargo capacity, or local events may cause delays. If your parcel shows no movement beyond the typical window for your route, contact us—we’ll open a trace with the carrier.

14.2 Lost Parcels

We treat a shipment as “potentially lost” when it exceeds the carrier’s maximum investigation window without scans. We may offer a replacement or refund after the carrier confirms the loss or after a defined investigation period.

14.3 Damaged Parcels

If items arrive damaged, save all packaging and photograph: (1) exterior box (all sides), (2) label close-up, (3) internal cushioning, (4) the damaged item(s). Email us within 7 days of delivery so we can file a claim and provide remedies (replacement/refund as appropriate).

Pre-order windows reflect maker schedules and may shift for craftsmanship or material reasons. We publish the best-available estimate (7–25 days typical). If a pre-order experiences material delay beyond expectation, we will contact you with options.

• Split option: ship ready items first (see Section 9), or
• Hold option: ship all items together when the final pre-order piece is ready.

Made-to-order/customized pieces can normally be canceled within 48 hours of purchase. After production starts, cancellation may not be possible.

Global holidays (Golden Week, Lunar New Year, Black Friday/Cyber week, Christmas, Eid, etc.) compress network capacity. We recommend ordering earlier than usual. Cut-off times for guaranteed-by dates (if announced) may vary by region and product. Weather advisories can supersede guarantees.

To protect customers, CHINANIO may perform enhanced verification on flagged orders (mismatched billing/shipping, unusual basket values, VPN/anonymized IPs, etc.). We may request additional confirmation (partial bank statement redacted, government ID with sensitive fields masked, or phone confirmation). Refusal to cooperate may result in cancellation and refund to the original payment method.

• Display Currency: For convenience, we show prices in multiple currencies. The charged currency and rate appear at checkout.
• Taxes: Domestic VAT/GST or U.S. state/local taxes may be shown and charged separately when required by law.
• Adjustments: If an inadvertent pricing error occurs, we may cancel and refund the item before shipment.

We are not liable for delays or non-performance caused by events beyond our reasonable control, including but not limited to weather, natural disasters, public health emergencies, strikes, acts of government, war, civil disturbances, power or internet outages, carrier network failures, or customs system disruptions. We will resume normal operations as soon as practicable and keep you informed.

For efficient resolution, please observe these windows from the delivery date (or expected delivery, for non-delivery):

• Damage claims: notify within 7 days with photos and a description.
• Non-delivery: notify if no scans or delivery after the upper bound of your route’s typical range; we open a trace immediately.
• Short shipment: report missing items within 7 days of delivery so we can audit split packages or packaging video records (where applicable).

We may request a loss affidavit or damage attestation, plus photos and unboxing details to support carrier insurance processes.

• PO Boxes: Not all services deliver to PO boxes; if unavailable, we’ll ask for a street address.
• APO/FPO/DPO: Some items or carriers cannot serve military mail. We’ll advise alternatives where possible.
• Remote Areas: Carriers may apply surcharges or extended transit times; we display fees where known.

Certain coats, boots, or multi-piece sets can be volumetric-heavy. Where dimensional weight triggers courier surcharges, we surface the fee at checkout. We continually optimize cartonization to reduce such costs and environmental impact.

We refine this policy as carriers, customs, and markets evolve. The version date above reflects the latest update. Material changes are announced on-site; for active pre-orders, we will email any change that meaningfully affects your shipment.